Refund policy

At NOSSO, every piece we sell is sourced directly from Brazilian artists and studios and is often handmade, limited edition, or one-of-a-kind.

But if you aren't happy with your purchase, please let shop@nosso.co.za know and we will make a plan — we want you to love your piece and enjoy it as much as we do.

Damaged or faulty items: We take great care packing every order, but if your piece arrives damaged or faulty, contact us within 48 hours of delivery at shop@nosso.co.za with your order number and photos of the item and packaging. We'll offer a replacement (where possible) or a full refund.

Incorrect items: If we've sent the wrong item, let us know within 48 hours and we'll correct it at no cost to you.

Gift cards: Gift cards are non-refundable.